Front Office Operation

A hotel front desk agent represents the first point of contact with guests and handles all stages of a guest’s stay.
Hotel front desk agent involves registering/booking guests in and out of their rooms, while accommodating any special requests.

During check-in, a front desk agent will verify a guest’s method of payment and run a background credit check. Front desk agents will also try to upsell guest rooms, by sharing available alternatives and options.

 

Program	Eligibility
Diploma in Front office operation	12th
Certificate in Front office operation	10th