Front Office Operation
A hotel front desk agent represents the first point of contact with guests and handles all stages of a guest’s stay.
A typical day as a hotel front desk agent involves registering/booking guests in and out of their rooms while accommodating any special requests.
During check-in, a front desk agent will verify a guest’s method of payment and run a background credit check. Front desk agents will also try to upsell guest rooms, by sharing available alternatives and options.
|Diploma in Front office operation||12th|
|Certificate in Front office operation||10th|