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Programs

Front Office Operation

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Overview

The Front Office is the face of any hotel or hospitality establishment. The Front Office course at DPMI equips students with the essential skills in guest handling, reservations, check-in/check-out procedures and professional communication. Through a blend of theory and hands-on training, students learn to represent the hospitality brand with confidence, courtesy and competence. At DPMI, we focus on grooming students to create memorable first impressions and deliver top-tier guest experiences.

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Key Modules at DPMI Include

  • Introduction to Front Office Operations
  • Guest Handling and Reservation Procedures
  • Hospitality Communication Skills
  • Property Management Systems (PMS) Training
  • Grooming and Personality Development
  • Role Plays and Industry-Specific Simulations

Programs Offered

B.Voc. in Hotel Management (B.Voc. HM)

Diploma in Front Office Operation

Certificate in Front Office Operation

Career Scope

  • Front Office Associate
  • Guest Service Executive
  • Reservation Agent
  • Receptionist
  • Front Desk Coordinator
  • Concierge Assistant
  • Hotel Customer Care Representative

With real-world training and placement support from DPMI, students are equipped to begin their careers at leading hotels, resorts, cruise lines and international hospitality chains.

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Key Areas of Specialization
  • Food and Beverage Management
  • Housekeeping Management
  • Hospitality Marketing and Sales
  • Human Resource Management in Hospitality
  • Event Management
  • Luxury and Resort Management
  • Sustainable and Eco-Friendly Hospitality
  • Culinary Arts and Kitchen Management

Qualities of Good Front Office Operation

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Multitasking skills
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Good communication skills
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Analytical skills
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Ability to work under pressure
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Desire to accept the change and challenges
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Problem solving skills

DELHI PARAMEDICAL & MANAGEMENT INSTITUTE (DPMI)